Refund Policy

Nauticotech.com – Refund, Warranty & Service Policy

Effective Date: January 18, 2025

Applies To:
Supermicro Servers, Synology NAS, CyberPower & Eaton UPS Systems, Grandstream, Yeastar, Yealink VoIP Devices, Bare Metal Servers, Firewall & VPN Appliances, NAS Units, Encrypted Communication Devices, Storage Arrays, and other products we sell.

Also applies to Professional Services, including:
Web Development, Remote Server Configuration, IT Deployment, VoIP Setup, Cybersecurity Solutions, Next-Generation Firewall Setups, Backup & Disaster Recovery Planning, and Network Infrastructure Services.

1. Overview

This policy outlines the warranty, return, and refund terms for all physical products and professional services sold by NordVeil.com, in accordance with the following local laws:

  • 🇪🇺 EU Directive 2011/83/EU

  • 🇬🇧 UK Consumer Contracts Regulations 2013

  • 🇮🇪 Irish Consumer Protection Law

  • 🇳🇴 Norwegian Angrerettloven (Right of Withdrawal Act)

2. General Return & Refund Eligibility

A return or refund may be requested only if:

  • The product is unused, and in its original condition

  • No custom configuration, licensing, or deployment has been performed

  • The request is submitted within the legal return period for your country

⚠️ If the return is not due to a fault on NordVeil’s part:

  • Shipping is non-refundable

  • Software licenses, services, and labor are non-refundable

  • A restocking fee of up to 15% may apply

3. Country-Specific Return Rights

🇪🇺 European Union

14-day return right for unused goods (Directive 2011/83/EU)
Excludes configured systems, licensed software, and service-based solutions

🇬🇧 United Kingdom

14-day return under UK Consumer Contracts Regulations
Custom-configured or activated systems are not eligible for return

🇮🇪 Ireland

Same return rights as the EU
Custom software or server setups are non-refundable

🇳🇴 Norway

Return allowed within 14 days (Angrerettloven)
Products that are used, installed, or configured may be rejected or partially refunded
Return shipping and product value are not refunded unless NordVeil is at fault

4. Non-Refundable Products & Services

The following are non-refundable once shipped, configured, licensed, or modified:

  • Operating systems or software licenses (e.g., Windows Server, Synology apps)

  • Servers preconfigured with:
    – Hyper-V, RAID, VPN, Active Directory, or firewall rules

  • VoIP devices provisioned with your SIP or PBX credentials

  • NAS and UPS devices updated with firmware or SNMP profiles

  • Cybersecurity solutions such as threat analysis, policy hardening, or security audits

  • Next-generation firewall setups including zone isolation, filtering rules, and intrusion prevention

  • Any service (web, network, or infrastructure) that has been partially or fully delivered

  • Any product showing signs of handling, wear, installation, or use (including removed seals, attached cables, or rack-mount marks)

🔒 In line with international industry standards, any product or service that has been custom-configured, licensed, activated, used, or partially delivered is considered fulfilled and is not eligible for return or cancellation.

5. Warranty Coverage (Hardware)

All products sold by NordVeil.com are brand new and include the original manufacturer’s warranty:

Product Type Warranty Duration
Supermicro & Bare Metal Servers 1–3 Years
Synology NAS & Storage 2–3 Years
Eaton / CyberPower UPS Systems 2–3 Years
VoIP Devices (Grandstream, Yeastar, etc.) 1–2 Years
VPN, Firewall Appliances, Storage Gear 1–3 Years

✔️ Warranty Covers:

  • Hardware failure and manufacturer defects

  • Remote diagnostics and replacement support

  • Faulty components under standard use

❌ Warranty Excludes:

  • Physical or accidental damage

  • Power surges if not protected by a UPS

  • Improper installation, third-party software conflicts

  • Tampering, overclocking, or unsupported modifications

6. Warranty on Services

Unlike hardware, Professional Services do not carry traditional product warranties. However, NordVeil provides:

  • Up to 60 days of support for technical bugs or misconfigurations caused by our work

  • Remote issue resolution on firewalls, VoIP, or backup automation when applicable

  • Optional service-level agreements for extended maintenance and updates

Note: Once any digital service begins, it is non-refundable.

7. Refund Processing Timeline

  • Return requests are reviewed within 5 business days

  • Refunds are issued within 10 business days after approval

  • Refunds are made to the original payment method

  • Deductions may apply for:

    • Software licensing

    • Configuration labor

    • Shipping or restocking

8. Cancellations

  • Before Shipping or Setup: Full refund minus transaction fees

  • After Fulfillment Begins: Refund not available

  • Services & Licenses: Non-refundable once activated or started

9. Technical Support

Post-sale assistance is available for:

  • BIOS, IPMI, RAID setup, remote diagnostics

  • Active Directory, firewall configuration, VPN access

  • VoIP provisioning (Yeastar, Yealink, Grandstream)

  • Cybersecurity solution tuning (rules, audits, segmentation)

  • UPS/NAS deployment assistance and firmware setup

  • Web development bug resolution and system handoff

10. Contact Information

📧 Email: [email protected]
🕘 Support Hours: Monday–Friday, 9:00 AM – 6:00 PM CET

Nautico Solutions LTD (UK)
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, UNITED KINGDOM

Nautico Solutions SRL (Romania)
CIF 42089926 | RC J16/23/2020
Street Fabrica de Glucoza 6–8, Sector 2
Building 4, Scara A, Floor 9, Apt 50
020332 Bucharest, Romania
Branch: Sfintii Apostoli 29, Craiova, Dolj, 200392