Refund and Returns Policy - NauticoTech: Private Cloud & Web Development Solutions

Refund Policy

Effective Date: January 18, 2025

Thank you for purchasing services from NauticoTech.com. We strive to ensure that our customers are satisfied with the cybersecurity, virtualization, web development, software integration services, and online store purchases we provide. Please review our refund policy below to understand the conditions under which refunds may be issued.

1. Refund Eligibility for Services

Since our services are customized and digitally delivered, we generally do not offer refunds once a service has been rendered, activated, or delivered. However, refunds may be considered under the following conditions:

If the service has not yet commenced or no work has been completed.
If there is a technical issue preventing us from delivering the service, and our support team is unable to resolve it.
If the cancellation request is made within 48 hours of purchase and before any work has started.

For ongoing services such as subscription-based cybersecurity monitoring, cloud-based virtualization services, or managed web hosting, refunds for unused periods may be considered on a case-by-case basis.

2. Refund Eligibility for Online Store Purchases

For digital products or services purchased through our online store, refunds may be issued under the following conditions:

If the purchased digital product was not delivered due to a technical issue.
If the product is defective or does not function as described.
If the refund request is made within 48 hours of purchase and the digital product has not been accessed or downloaded.

Refunds will not be issued for change-of-mind purchases or misuse of a product.

3. Non-Refundable Services & Products

The following services and products are non-refundable:

Custom Web Development & Design (once work has started or been delivered).
Software Integration & Implementation (once configuration is completed).
Virtualization Setup & Deployment (once the service has been deployed).
Cybersecurity Audits & Security Assessments (once the audit report has been delivered).
Third-Party Software or Licenses purchased on your behalf.
Downloaded Digital Products where access has been granted.

4. Cancellation Policy

If you need to cancel a service or order, please notify us at [email protected] as soon as possible.

Cancellations before work begins may qualify for a full or partial refund, depending on administrative and preparation costs incurred.
Cancellations after work has started may result in a partial refund based on the percentage of work completed.
Cancellations after service or product delivery are not eligible for a refund.

5. Refund Processing

Refund Timeframe: Refunds will be processed within 10 business days after approval.
Refund Method: Refunds will be issued back to the original payment method used for the purchase.
Deductions: Any applicable administrative or service fees will be deducted from the refunded amount.

6. Service Issues & Resolution

If you experience technical issues with our services or digital products, please contact our support team before requesting a refund. We provide full technical support for:

Cybersecurity service troubleshooting (firewall setup, threat mitigation, etc.).
Virtualization deployment concerns (server optimization, performance tuning, etc.).
Web development fixes (design issues, functionality errors, etc.).
Digital product issues (download errors, license activation problems, etc.).

If an issue cannot be resolved, we may offer a service credit or alternative solution instead of a refund.

7. Dispute Resolution

If you believe you are entitled to a refund based on the terms above and your request has been denied, you may escalate your case to our Customer Resolution Team at [email protected].