Let’s make your project a success—get in touch!

    Let's Chat

    You can find us on WhatsApp

    WhatsApp

    Returns and Refund Form

    Returns / Refund
    1. How do I place an order?
    You can order directly through our website or contact us via our form, WhatsApp, live chat, or at [email protected] for custom solutions.
    2. How long does it take to ship my order?
    Standard items ship within 2–5 business days. Custom configurations may take 5–10 business days or more, depending on complexity, availability, and testing.
    3. Do you ship internationally?
    We currently ship only within Europe, the United Kingdom, and Ireland.
    4. Do you offer setup services?
    Yes — for qualifying projects, we offer setup services in Europe, the UK, and Ireland. Please contact us in advance to confirm availability.
    5. Can I customize my server or solution?
    Absolutely. We offer full customization based on your needs, including:
    – OS preinstallation (Linux/Windows Server)
    – RAID and storage configuration
    – VPN and firewall setup
    – SIP/VoIP provisioning
    – Active Directory integration
    – Failover Clustering
    – Proxmox virtualization and cloud deployment
    – Enterprise backup and disaster recovery
    – Next-generation firewall (NGFW) setup
    – Cybersecurity solutions tailored to your infrastructure
    Use our contact form, WhatsApp, live chat, or email [email protected] to request your custom configuration.
    6. What warranty is included?
    All products are brand new and include a manufacturer-backed warranty. Coverage depends on the item category:
    • Supermicro Servers: 1–3 years
    • Synology NAS: 2–3 years
    • CyberPower / Eaton UPS: 2–3 years
    • VoIP Hardware (Yealink, Yeastar, Grandstream): 1–2 years
    Warranty includes:
    • Hardware defects
    • Component failure during normal use
    • Remote diagnostics and coordination with manufacturers
    Warranty does not cover:
    • Accidental or user-caused damage
    • Power issues not covered by UPS
    • Unauthorized firmware or hardware modifications
    • Software or configuration issues not related to defective hardware
    • Return shipping (unless DOA or our error)
    Region-specific return rights:

    🇪🇺 European Union (EU):
    • 14-day return right (EU Directive 2011/83/EU)
    • Applies to unused items in original packaging
    • Custom-configured or activated items are non-refundable
    • Shipping costs are not refunded unless we’re at fault
    🇬🇧 United Kingdom:
    • 14-day return under Consumer Contracts Regulations
    • Refunds only for unused, unconfigured goods
    • Custom builds and software-activated systems are excluded
    • Return shipping is the customer's responsibility unless faulty
    🇳🇴 Norway:
    • 14-day return under Angrerettloven
    • Returns accepted for standard items only (unused)
    • Custom configurations and software-based builds are non-refundable
    • If not our fault, return shipping and product value are not refunded
    🇮🇪 Ireland:
    • 14-day return for unused, non-custom items
    • Governed by EU consumer law
    • Returns not accepted for custom-built or activated products
    Return process:
    To request a return, use the "Return / Refund" option in our contact form or email [email protected] with:
    • Your order number
    • Your invoice number
    • A brief description of the issue
    Return conditions:
    • Items must pass inspection
    • Up to 15% restocking fee may apply
    • Refunds issued within 10 business days
    7. Are digital/web services refundable?
    Due to the custom nature of our digital services, refunds are not available once work begins. You may cancel within 48 hours if no development has started.
    8. How can I return a product?
    Returns are accepted within 7 days for unused products. Custom-configured systems are non-refundable. Use the “Return / Refund” option in our contact form or email [email protected] with your order and invoice number.

           Nautico Solutions SRL       

    • Romania, Bucharest, Street Fabrica de Glucoza, nr.6-8, Sector 2, Building 4, Scara A, Floor 9, Apartment 50, Postal code 020332
    • Craiova, Street Sfintii Apostoli nr. 29, Dolj, Postal code: 200392
      Romania
    • CIF 42089926, RC j16/23/2020, Libra Bank, IBAN EUR: RO60BREL0002004321250201, IBAN RON:RO71BREL0002004321250100

           Nautico Solutions LTD

    • REGISTERED OFFICE and SERVICE ADDRESS:
      71-75 Shelton Street
      Covent Garden
      London
      WC2H 9JQ
      UNITED KINGDOM
      Company Number: 16168158
      IBAN EUR: BE75 9051 9791 3551
      Swift/BIC
      TRWIBEB1XXX
      Only used for international Swift transfers;
      Wise, Rue du Trône 100, 3rd floor, Brussels, 1050, Belgium
      IBAN GBP: GB10 TRWI 2308 0166 2171 34
      Account number: 66217134
      Sort Code: 230801,
      Wise Payments Limited, 56 Shoreditch High Street, London, E1 6JJ, United Kingdom
       

           Phone: +40731882885

    • Assistance hours:
      Monday – Friday
      6 am to 8 pm EST

    Connect with us 24/7